Delivery Information

Postage Costs

Postage costs are at the bottom of an item page under the Shipping tab. They vary depending on where the items are being posted, how many items are being sent, the size and the weight. 

Postage costs for your order will also be shown in your basket before you confirm your payment. These postage costs are set by the individual Seller – if you have any questions about this, please contact the Seller directly.

Order Delivery

Postage times are set by the individual Seller and are stated at the bottom of each listing. Delivery will vary depending on the method. For further details about posting, please contact the Seller.

When your item has been posted you’ll receive an automated email telling you it’s on its way. 

Please also be aware that as the products are either hand-made or hand-crafted they may take a little more time than expected to arrive, particularly at times of peak demand.

If your item does not arrive, then please contact the Seller.

Ordering More Than One Product

If more than one product is purchased at the same time, then they may arrive separately, particularly if they are from different Sellers. Payments may also be debited from your account separately.

What To Do If Your Products Don’t Arrive

Please contact the Seller directly to discuss and resolve non-arrival issues. 

Note that OwlOnline does not handle any posting, returns or refunds for products.